Refund policy

We will endeavour to provide as much information within the content of our product pages to allow you to make an informed decision on your purchase. However, should you require to return any product, we will accept returns up to 14 days of the day after receipt, as long as they are unused, labels attached and in their original packaging.

Following these steps below will help you get the best and fastest return service to us.

Each returned item should be in its original packaging with the manufacturer’s labels attached. Please do not tape or attach labels directly to the retail packaging/boxes.

When returning clothing, where relevant, the original hygiene slips must be in place. Please state the size and colour you are looking for if you want an exchange.

We reserve the right to reject the return of goods which are not returned in accordance with our Returns Policy and we may request that you pay for the shipping of such goods back to you. Our returns policy does not affect your statutory rights.

It can take up to 7 working days for us to receive your return, depending on which service you use. However, once we receive your goods, we will inspect and process them as soon as we possibly can. Refunds will automatically be issued to the same payment method used to purchase the goods.

Return shipping costs are non-refundable, however if the reason for return was due to an error on our part email sales@myworkwear.ie with your order no. and details of the problem. We will assess and issue a prepaid return label if that is the case.

We will endeavour to process your return asap. If you require a refund we will include the full cost including the original p&p charge (if any), ONLY if the product is faulty or the incorrect order was received. The refund will be to the full price of the product returned only, in other circumstances.

Once your return is received and inspected we'll contact you to let you know whether your refund will be processed or not, and credit your original method of payment, within a certain amount of days.

If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account.

If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).

If an item you purchased was in a sale then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.